It’s no secret that missed appointments cost our NHS huge amounts of cash on an annual basis. Putting this into figures, there are more than 15 million ‘no show’ patients each year, racking up a bill of more than £216million…

You’d probably be outraged by a business that refused to allow entry to a person with a disability – if they declined to provide an alternative to stairs or make a doorway wide enough for a wheelchair. But what about…